Welcome to FIX HEALTH Help!
Everything you ever wanted to know about using the FIX HEALTH Platform… and then some.
FIX HEALTH Platform
Playing UtiliFIT Games
Once you’ve completed an activity, click on the green I DID IT! button. It’s that simple!
General UtiliFIT Games
These are Deskercise games aimed at getting you up and active throughout your day. Most have an 8 hour duration with activities coming each hour.
Office UtiliFIT Games
These are anti-sedentary Deskercise games with activities specifically designed to be done in an office/desk environment in professional attire.
Focused UtiliFIT Games
Some Deskercise games are designed around a specific focus or discipline, such as strength, cardio, yoga etc…
Some UtiliFIT games send challenges each hour throughout the day, and some are much shorter. Choose the game(s) that work best for you and your schedule!
- Select a UtiliFIT game that you’d like to play by clicking the game’s title.
- You may choose to start your game NOW or use the time selector to adjust your start time forward or backward.
- Click on GO to start the UtiliFIT game at the time you specified.
Game of the Day
The Game of the Day is set by our coaches to help guide you through your Fitness Program. It is merely a suggestion, as you’re free to play any game you like, at any time.
Underneath the Game of the Day is the FILTER area. Here, you can add or remove tags that filter the game lists below. To ADD a filter, click on the PLUS icon on the right side of the FILTER area, then click as many filters as you like. Click APPLY FILTERS when done. To remove filters, you may either click on an active filter to disable the filter individually, or click CLEAR ALL on the ADD FILTERS screen to clear all filters.
In the left column of the GAME SEARCH panel you’ll notice Sort Categories that help you quickly navigate to the games you want to play. These categories help you quickly drill into your filtered games list.
You can bookmark games by clicking on the the HEART icon to the left of each game title. This will save the game to your MY FAVORITES list. To remove a game from your favorites, simply click the lit heart by its name.
You can search for games by title or tag by clicking on the SEARCH sort category and typing in your desired search.
BLUE = strength
GREEN = endurance
YELLOW = flexibility
You can tell, at a glance, what the focus of a game is by how much of each color fills the ring. The number in the center of the ring is the game’s duration in hours (represented by an “h”) or minutes (represented by an “m”).
Additionally, your UtiliFIT games list will filter to only include games relevant to the Fitness Program selected. If you’d like an unfiltered view, you can de-select the Fitness Program filter on the GAME SELECTION panel.
You can complete Backlog activities at any time up until the time/countdown of the last activity of the game runs out, at which point the UtiliFIT game will end and any incomplete Backlog activities will no longer be available.
- Click on the TRACK ACTIVITIES button on the overview panel.
- Select a category on the left to display the activities in that category. OR click on SEARCH ACTIVITIES to search for an activity by typing.
- Click on an activity to select the amount of time for the activity.
Note: Some activities (like diet or lifestyle goals) may be daily, and will not have a time selector.
- When you’ve adjusted the amount of time for your tracked item, click on the CHECK to add it to queue.
You may add as many items as you like to queue prior to confirming.
- Click on the green CONFIRM button to save all items in queue into your tracking log.
Click on the DATE SELECTOR at the top of the TRACKER Panel to select a date other than Today to track items to that date and view that date’s Tracking history.
You may track up to two weeks in the past.
On the TRACKER OVERVIEW click on the item you’d like to delete. In the contextual menu that appears click on the DELETE button on the left side.
The Track of the Day is set by our coaches as part of your Fitness Program. These are daily goals to help you along to your Fitness Program goal.
We’ve broken exercise into 3 distinct categories so you can track what best describes the exercise/activity you’ve completed.
These include healthy nutritional targets. Many are daily goals.
These are healthy lifestyle goals that may complement your activity and/or diet goals.
These are the 10 activities you track most often, organized by category.
These are the 10 activities you’ve tracked most recently, organized by category.
- Click TRACK ACTIVITIES, just as you would to add a new activity.
- Navigate to the item you’ve already added. Items that have been tracked have a green check next to them, making them easy to spot.
- Click on the item you want to edit.
- Change the time/quantity as desired.
- Click the CHECK to queue the item to be recorded.
- Click the green CONFIRM button to confirm changes.
From anywhere on the FIX HEALTH Dashboard, click on the USER MENU in the top right of the interface and select USER SETTINGS. You can edit your weight in the USER INFO section of the ACCOUNT tab. Be sure to click SAVE when you’re done!
Rather, we present you with easily achievable healthy diet goals to help urge you to make healthy diet decisions each day as part of a well-rounded, healthy lifestyle… so that you don’t reach for that Double Bacon Lardinator in the first place.
If you’d like to manually enter your steps into FIX HEALTH for Knucks and Progress, click on the PEDOMETER panel, then click the PENCIL on the right side of a given date to manually enter steps for that date.
User Settings and Notifications
Click on LOGIN INFO under the ACCOUNT tab to edit your password.
Click on USER INFO under the ACCOUNT tab to edit your timezone.
Click on the NOTIFICATIONS tab. Use the ON/OFF toggles to switch different notification types on or off.
To enable notifications, click on the USER MENU in the upper right corner of the FIX HEALTH interface and select USER SETTINGS, then click on the NOTIFICATIONS tab.
Use the ON/OFF toggles to ensure that the notification type(s) you’d like to receive are set to ON.
Click on the notification type you’d like to receive to ensure that the associated account has been confirmed. If your email address or phone number have not been confirmed, follow the on-screen prompts to confirm.
Click each reminder type to edit the frequency and time that you receive the reminder.
Per the program’s theme, the Fitness Program you select will determine the Game of the Day and Tracking Item(s) of the Day that you receive, as well as the activity games that display in your UtiliFIT selection.
You can add a new device by clicking on the USER MENU in the upper right corner of the FIX HEALTH interface and selecting USER SETTINGS, then click on the DEVICES tab.
- Click on ADD NEW DEVICE
- Enter a name for the device you’re adding (ex. “Jane’s Fitbit”).
- Select the device type from the DEVICE TYPE dropdown menu.
- Click CREATE.
- In the window that pops up, follow the prompts to enter your account info for the device you’re trying to connect (NOT your FIX HEALTH login).
User Stats, Leveling and Dashboard
NOTE: While A Step Ahead challenges run on the FIX HEALTH Platform, they have a scoring structure that operates independently of FIX HEALTH Knucks. See the A Step Ahead section for more information on A Step Ahead scoring.
As your strength, endurance and flexibility attributes level up, so does your overall User Level.
If you find, for any reason, that UtiliFIT scales up too fast for you, you can lower your difficulty level at any time.
To change your difficulty level, from anywhere on the FIX HEALTH Dashboard click on the USER MENU in the top right corner and select USER SETTINGS, then select PROFILE under the ACCOUNT tab.
Use the DIFFICULTY LEVEL dropdown to select your desired difficulty and click SAVE to finalize. You can change this setting at any time.
To change your difficulty, from anywhere on the FIX HEALTH Dashboard click on the USER MENU in the top right corner and select USER SETTINGS, then select PROFILE under the ACCOUNT tab. You can opt to play the game at a higher difficulty level, play at your earned level, or even decrease the difficulty if you like. You can change this setting at any time.
- How active vs. sedentary you’ve been
- If you’ve achieved (or surpassed) the U.S. Department of Health’s minimum recommended amount of exercise (150 minutes per week)
- Your healthy diet and lifestyle decisions
Our star system is designed such that any one category can only get you so far. If you want a full 5 star rating for the week you’ll need to live a well rounded lifestyle that takes into account all of the above: activity, exercise, diet and lifestyle. You can do this by playing UtiliFIT Deskercise Games and tracking your exercise, diet and lifestyle decisions in the FIX HEALTH Tracker.
A Step Ahead Challenges
We have moved A Step Ahead help to its own help and support portal. For in-depth A Step Ahead help, please visit A Step Ahead Support.
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